Refund policy

Last updated: November 10, 2026

All products sold at 7 DWARVES are printed on demand and made specifically for your order. For this reason, we do not accept returns or exchanges for change of mind, or for a wrong size or colour selected at checkout. Please check the size chart on each product page before ordering.

Order cancellations

Orders cannot be cancelled online once placed, because production starts shortly after payment. If you made a mistake, email us immediately at support@7dwarves.com. If your order has not yet entered production, we will cancel it and issue a full refund. Once production has started, the order cannot be cancelled.

Damaged, defective or wrong items

If your item arrives damaged, has a printing defect, or is not the item you ordered, contact us within 14 days of delivery at support@7dwarves.com. Please include your order number and clear photos showing the problem and the printed design. After review, we will send a free replacement or issue a full refund. You do not need to send the item back unless we ask you to.

Lost or undelivered orders

If your order has not arrived within 30 days of shipment, contact us and we will investigate with the carrier and arrange a replacement or refund where the parcel is confirmed lost.

Incorrect address

Please double-check your shipping address at checkout. If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, a replacement can be sent at the customer's expense.